QuestMetrics ENGAGE - Respond intelligently, react with relevance, ENGAGE with your community
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A proven solution for Digital Health and other applications providing high quality community support
What happens when your organisation requires meaningful two-way interaction with patients and other participants, but you don't want to tie up a team of highly paid specialists?
QuestMetrics ENGAGE was developed to interact with up to hundreds of thousands of people, providing an interactive outreach support service that responds to their changing situations and delivers responses chosen by domain experts.
ENGAGE can listen to situations and respond by delivering personalised messages customised based on user's data. This ensures that users value the high quality responses designed by your own domain experts - rather than the bland generic information typically produced by other software systems - and all managed in a flexible web interface that provides great control.
ENGAGE is optimised to interact with people on their phones - without requiring mobile apps. Research has shown this more than doubles the effectiveness compared to mobile apps.
Our powerful yet easy to use workflow system allow you to create self-documenting systems. Track each user on their workflow to analyse their behaviour and tune your systems.
Get data from the built-in survey systems or your existing data sources, and use this data to guide your domain decisions and to customise feedback.
Integrate with your existing systems, feeding in event information that can be stored with a user, or used to fire off activities and message sequences.
You get full visibility into every action. With the ability to track every message and every decision, you can optimise and understand everything your solution does, avoiding embarrassing oversights and untimely messages.
We work closely with you to plan and implement the initial installation - and then provide you the option of full or partial oversight thereafter, giving you great flexibility and control.
Proven to work, proven to be highly effective, and proven to be accepted by users.
In a society increasingly swamped with communication, the highly personalised feedback generated by ENGAGE has been shown to be crucial in retaining communications paths. Rather than feeling they are communicating with an impersonal 'canned response' system, users feel the system understands them and their needs... because it does.
Imagine how a system like this could benefit your organisation and your patients, customers, staff, or service recipients.
By feeding in external triggers and data from existing systems, ENGAGE can be used to respond instantly to problem situations, and any item of data can be included in generated output.
How about a digital health system that provides targeted support to your outreach patients? A weight-loss tracking system that provides customised advice to a struggling member before they drop out of the program? A research project that requires periodically contacting participants and acquiring information from them, or that reacts to questions and commands they send to you?
The great thing about ENGAGE is that, after it has been customised for your needs, you can do all this yourself, making changes and enhancement on-the-fly. If you find customers are sending in SMS messages asking for help, just add a task to reply with a friendly help message, and why not also send an email to a customer support representative to have them contact the user in person? It only takes a few minutes.
Optimised and improved over ten years of real-world usage
ENGAGE has helped thousands of people quit smoking over the last sixteen years, providing everything from three-page detailed smoking cessation advice containing almost one-hundred tailored snippets, through to a powerful SMS interaction system that adapts to the individual's situation, and leads them through relapses, temptation, and other difficulties on their journey to being a successful quitter.
ENGAGE is used in clinical studies to help record and deliver advice in areas such as binge-drinking in young adults, where registered users provide hourly feedback, and the system monitors drinking and spending, delivering appropriate feedback from over 2500 advice snippets.
Ask us for clinical research that proves the efficacy of ENGAGE.